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Quick answer: Keep one credit ledger, record every promise and payment, contact customers early, state the AED amount clearly and follow a consistent schedule. The aim is to recover the balance without damaging the relationship.
Informal credit becomes difficult when the owner cannot see who owes what, how old each balance is or who last contacted the customer. A controlled Khata ledger makes the record clear before anyone starts a follow-up conversation.
Start with the record
Confirm the customer, current AED balance, oldest unpaid entry, recent payments and any agreed date. Do not contact a customer from memory or from an old note.
Use a calm sequence
| Timing | Purpose | Suggested action |
|---|---|---|
| Before due date | Prevent surprise | Send a short statement or reminder |
| On due date | Confirm the amount | State the balance and payment options |
| 7 days overdue | Resolve a missed payment | Ask for a realistic payment date |
| 30 days overdue | Control further exposure | Review the credit limit and account status |
| 60 days overdue | Escalate consistently | Agree a repayment plan or suspend further credit |
What a useful reminder includes
- Customer name
- Current balance in AED
- Oldest unpaid date
- Clear payment options
- A request to reply if the record is incorrect or already settled
Keep the message factual. Do not use threats or public pressure. Record the contact attempt and the customer's response.
Frequently asked questions
When should a restaurant follow up customer credit?
Start before or on the due date, then use a consistent aging-based schedule.
Should staff extend more credit while a balance is overdue?
Review the customer's agreed limit, payment history and current account status. A manager should control any exception.
What if the customer says the balance is wrong?
Pause collection pressure and compare the sales, payments, returns and adjustments. Correct the ledger through the supported audit workflow.
Can TajerGo guarantee recovery?
No. TajerGo can organize the record and surface the balance. Recovery depends on the customer, the evidence and the restaurant's credit policy.
About this guide. Maintained by the TajerGo Editorial Team. Last updated 11 Jul 2026. Worked examples use illustrative numbers, not customer results.