Retail & grocery · Returns
Returns and refunds that start from the original receipt
In TajerGo a return starts from the original sale, so staff refund what was actually paid and the item goes back into stock. Every refund leaves an audit trail of who did it and when, and refunds and returns come with every plan, including Free.
Step by step
How it works
Find the sale
Look up the receipt the customer brings back. The lines, the variant and the way they paid are all there.
The original receipt is found and the returned line highlighted. Check the return
Choose the items coming back and confirm they can be returned under your shop’s policy.
The receipt holds the details needed to check a return. Refund and restock
Refund the amount paid for those lines. Items fit to sell go back to the shelf count; damaged ones do not.
A returned item goes back into the shelf count. Review the trail
Owners see each refund with the cashier, the time and the reason, and can require a manager’s approval for refunds at a branch.
A refund waits for a manager to approve it.
What you can do
Return from the original sale
Pick lines from the real receipt, so the refund matches what was paid.
Refunds to the payment used
Record the refund against the original payment method for a clean shift close.
Back into stock
Returned items fit to sell go back into the count for that SKU and variant.
Audit trail
Every refund shows who processed it, when and why.
Manager approval for refunds
Choose per branch whether a refund needs a manager before it goes through.
The connected loop
Connected to
Pricing
Plans and pricing
Frequently asked questions
Which plan includes refunds and returns?
Refunds and returns are on every plan, including Free, as listed on the pricing page.
Does a returned item go back into stock?
Yes, when staff mark it as fit to sell. Damaged items can be kept out of the shelf count.
Can I see who gave a refund?
Yes. Each refund records the staff member, the time and the reason, so the owner can review them later.
See a return handled from receipt to shelf
Book a demo or start on the free plan.
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